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Our people, our greatest asset

Our operating model, and as a result, our job roles have changed over the past few years and we remain focused on recruiting people who embody our CAN DO values. It is these enduring values that make PZ Cussons the unique business it is today. It is also these values that attract people to PZ Cussons as an employer and motivate people to want to stay with us. Over 27% of our employee population has over 15 years’ service with the business, and following a three year period of significant change, our overall employee retention is still greater than 90%.

Over the past three years, to promote sustainable growth, we have been transforming our organisation to work more effectively both globally and regionally. Moving to an integrated matrix organisation has required a shift in skills, capabilities and behaviours.

In particular, we identified the need for a different method of leadership than we previously exercised. Last year, our organisational leaders came together and developed the definition of a PZ Leader who will drive and sustain our business through change and demanding business priorities, now and in the future.

As a result of this work, we created the PZ Leader profile. This in-depth profile provides clarity on what we expect from our leaders and also informs the design of our global leadership curriculum, The PZ Way of Leading. Our leadership curriculum targets senior and mid-level leaders with the aim of building the skills, capabilities and mind-sets needed to successfully lead in our matrix organisation.

Over the past year, we have rolled out the curriculum globally across all our functions and at multiple levels, building a pool of local talent in our Asia and Africa regions. Additionally, for some of our future leaders, we have invested in executive coaching to provide focused and intensive leadership development support to drive specific behavioural shifts.

In addition to leadership development, we have continued to build sales capability in traditional and modern trade across commercial teams in Africa and Asia, as well as marketing capabilities with our marketeers. Following our global implementation of SAP, employees have been trained accordingly on both system and process changes.