
Section 172(1) Statement continued
The following table shows how our stakeholders are integral to delivering our strategy. We have grouped our stakeholders into five key
categories and provided an overview of why we value them, the key priorities to our stakeholders and the ways in which the Group,
and the Board in particular, have engaged with them during this financial year.
Customers and Consumers Employees Investors Distributors and Suppliers Communities
Why we engage
• To ensure loyalty and trust.
• To continue delighting consumers.
• To help our portfolios to win.
• To create enthusiastic consumers and advocates for
our brands.
• To create a supportive environment, where everyone
feels valued and a strong sense of belonging is fostered.
• To value ideas equally.
• To maintain an open culture.
• To foster open communication.
• To develop engaged employees and unlock
theirpotential.
• To increase productivity and performance through an
engaged workforce.
• To understand their investment objectives
and goals.
• To communicate our strategy and progress
against that.
• To ensure our supplier relationships remain
as long-term partnerships.
• To create and sustain robust, lasting and
mutually beneficial relationships.
• To develop good relations with the local
communities where we operate.
• To make a positive contribution to society.
• To minimise any negative impacts from
ouroperations.
Key priorities
• Environmental sustainability and transparency in the
supply chain.
• Customer service.
• Access to our products through digital channels.
• Value and costs.
• Strategy and business priorities.
• Purpose and values.
• Safety.
• Wellbeing.
• Career development, learning and leadership.
• Driving a positive culture.
• Financial and operating performance of
thebusiness.
• Purpose, values and culture of the business.
• Risks and opportunities.
• Long-term sustainable and profitable growth.
• Sustainability issues.
• Capital allocation decisions.
• Good governance.
• Ensure stable, long-term and mutually
beneficial relationships.
• Minimise costs.
• Ensure product and service quality.
• Be innovative.
• Reduce the environmental impact of our
products (packaging and plastic).
• Reduce our carbon emissions.
• Be aware of cost-of-living and living standards.
• Engage employees and have a positive
impact on local communities.
• Decrease deforestation and drive a
sustainable supply chain.
How the
Groupengages
• Strategic partnership with key customers:
– Shopper insights.
– Proposing promotions and products.
– Helping with developing strategies.
• Market research.
• Social media.
• Direct feedback.
• Sales data.
• Local and global Town Hall meetings.
• Functional Teams calls.
• Leadership events.
• Strategy deployment events.
• Local Engagement Champions.
• Q&A sessions and roadshow meetings for
institutional shareholders.
• Ad hoc investor events.
• Our AGM is an opportunity to listen to our
shareholders and respond to any concerns
they may have or perspectives they may
wishto share.
• Engagement is led by our dedicated Investor
Relations Director whose role is to strengthen
relationships with the investment community.
• The Board engages via a dedicated
Procurement function.
• The Board ensures open,
dynamiccommunication.
• We have established key charity and
environmental partnerships in our
businessunits.
• These partnerships are aligned to our
corporate purpose and brands.
• Employee engagement is encouraged to
optimise impact on our local communities.
Board activity/How
the Board engages
• Undertakes market visits and engages with customers
and consumers on an ad hoc basis during site visits.
• Receives regular market reviews from business
unitleadership.
• Reviews customer service, consumer insights
and related data as part of monitoring
businessperformance.
• Kirsty Bashforth is our designated Non-Executive
Director for employee engagement, with a specific
mandate to ensure the Board hears and understands
the employee voice.
• Our Directors travel to our markets when possible and
hold dedicated employee engagement sessions on
such trips.
• The Chair and our Executive
Directors periodically meet with
ourmajorshareholders.
• The CEO and CFO deliver the Group’s
interim and final results, with presentations.
• Our Board members and our Company
Secretary attend the AGM.
• The Chair, the Senior Independent Director
and the Company Secretary are available
at all times to hear any concerns raised
byshareholders.
• The CFO reviews payment practices and
policies and monitors trends in the Group’s
performance twice yearly, reporting to the
Audit and Risk Committee.
• The CEO and CFO engage directly with
distributors and suppliers.
• The Board’s Environmental and Social
Impact (ES) Committee is responsible for
sustainability and its direction of travel.
• The ES Committee approved the
environmental and social impact
framework‘Better for All’.
Strategic objective
Priorities for the
year ahead
• Continue to deliver broad-based growth through
targeted investment in innovation and brand-building,
supported by strong commercial execution across the
Group’s lead markets.
• Maintain a focus on building winning portfolios of
locally-loved brands and strengthening long-term
consumer loyalty.
• Embed the strategy cascade by ensuring teams are
aligned on strategic priorities, while continuing to
strengthen a performance culture.
• Continue to work with the Executive Committee to
develop our leadership capability.
• Maintain transparent and forward-looking
engagement focused on delivery of
sustainable shareholder value, reflecting
amore focused and resilient business.
• Continued progress on balance sheet
strengthening, including the use of proceeds
from the sale of the 50% stake in the PZ
Wilmar joint venture to reduce debt and
improve covenant metrics.
• Support continuity and stability across
the supply and distribution network
during ongoing portfolio actions, including
post-completion of the PZ Wilmar joint
venturetransaction.
• Maintaining product and service quality and
preserving long-term partner relationships.
• Advance the ES Committee’s
sustainabilityprogramme.
• Strengthen community relationships
throughemployee participation and
contributions that embody our BEST values.
FINANCIAL STATEMENTS ADDITIONAL INFORMATIONGOVERNANCESTRATEGIC REPORT
PZ Cussons plc Annual Report and Accounts 2026
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