Privacy Policy

Purpose

This policy describes how PZ Cussons (UK) Limited process personal information from our website www.pzcussons.com.

We respect the privacy of every individual who visits our site. We take your right to privacy seriously and want you to feel comfortable when using this site. If we ask you to provide personal information when using this site, you can be assured that it will only be used in accordance with this privacy policy.

Please note that we may update and amend this privacy policy from time to time and any changes will be posted on our site. We will notify you of any significant changes to how we use your personal information.

Identity of Data Controller
For the purpose of data protection law, the data controller is PZ Cussons (International) Limited (company number 00706511) of registered office: Manchester Business Park, 3500 Aviator Way, Manchester, M22 5TG.

WHAT DO WE COLLECT AND WHEN DO WE COLLECT IT?

We may ask you to provide the following types of personal information when you sign up for a newsletter or competition, create an account or use our site:
• your name;
• contact information;
• information regarding your personal or professional interests;
• demographics such as your date of birth, address, and gender;
• photographic images, (only where needed for a competition or social media promotion); or
• experiences with our products.

Our primary goal in collecting information from you is to provide a smooth, efficient and customized experience for you while using our site and in order to provide you with further information about our products and services.

We may collect your personal information:

• when you register to use our site or sign up for updates from us;
• when you participate in a survey or piece of market research;
• when you contact us to ask a question, make a suggestion, report a problem or for any other reason;
• when you use interactive services on our site (such as bulletin boards, forums and features that allow you to post reviews or other materials).

When you visit our site, if you give us permission to use cookies (more information on this is below) we will also collect:

• details of your visits such as how long you have visited the site, pages you have viewed and resources accessed, how long you have visited particular areas of the site, how you have used any interactive features; including, but not limited to, traffic data, location data, weblogs and other communication data and the resources that you access; and/or
• information about your device or computer, including, where available, your location, your IP address, operating system and browser type.
If you are aged under 18, please get your parent or guardian’s permission before you provide any personal information to us. Users under 18 without this consent are not permitted to and should not provide us with personal information.

WHAT DO WE DO WITH YOUR PERSONAL INFORMATION?

We may use your personal information to:

• Provide products and services – we use information to provide you with information about PZ Cussons, our products and services, and to communicate with you about these topics. This information may include your product selection, your name, your contact details and any further relevant information needed.

Site Registration and Activity: we use information you give us to register you as a user of our site and administer your site accounts. If you have activated cookies – we use this information to remember you on our site and provide you with a better experience on our site, such as pre-populating fields with your preferences (this might include your location). We also use information about how you use your account and our site to improve our site and better under understand user behaviour on our site. We may also report statistical information about browsing activity to our advertisers (this information does not identify you as an individual)
Respond and process enquiries, suggestions and complaints: if you make an enquiry, suggestion or complaint, including through the ‘Contact Us’ page of this site, we will use that information to provide you with an appropriate solution and to improve our products, services and communications. Please note information submitted through this site will be sent to members of our team who need access to that information in order to respond to you. Sometimes we need to use the information to comply with our contractual and regulatory requirements.
Legal and regulatory purposes: we may use personal data that we have gathered from you or third parties (such as law enforcement) to comply with our legal obligations or for other legal reasons – for example to report fraudulent activity.

WHAT IS OUR LEGAL BASIS FOR USING YOUR PERSONAL INFORMATION?

We only use your personal information where that is permitted by laws that protect your privacy rights.

We will only use your personal information where:

• we have your consent (if consent is needed);
• we need to use the information for legal purposes;
• we need to use the information to perform a contract with you;
• it is fair to use the personal information either in our interests or someone else’s interests, where there is no disadvantage to you (what is known as a ‘legitimate interest’) – this can include where it is in our interests to market additional products or services to you.

HOW LONG DO WE KEEP YOUR PERSONAL INFORMATION FOR?

We will never retain your personal data for longer than is necessary. We will only retain your personal information for as long as we need to fulfil the purposes we collected it for as set out above, including for the purposes of satisfying any legal, or reporting requirements.

SHARING YOUR PERSONAL INFORMATION

We may share your personal information with the following categories of third parties:

• our service providers where necessary to make the products and services available to you such as suppliers of IT services;
• to promote our products and services to you, such as marketing agencies and social media platforms who may send targeted and automated messages to you;
• where we or our group or substantially all of its assets are acquired by a third party, personal information held by us will be one of the transferred assets and your personal information will be transferred to the new owner, to be used for the purposes set out in this privacy policy;
• where necessary to protect the rights, property, or safety of our group of companies, our customers, or others we may share personal information with law enforcement agencies.

YOUR RIGHTS

You have the right to ask us for access to your information, and to change, delete or move your personal information. To exercise these rights please contact us via email or phone number on our ‘Contact Us’ page. Further information on your rights is set out below.

THE RIGHT TO ACCESS INFORMATION WE HOLD ABOUT YOU

At any point you can contact us to request access to a copy of the information we hold about you as well as why we have that information, who has access to the information and where we got the information. You can make a request for access by contacting us as noted below.

THE RIGHT TO CORRECT AND UPDATE THE INFORMATION WE HOLD ABOUT YOU

If the personal information we hold about you is out of date, incomplete or incorrect, you can inform us and we will ensure that it is updated.

THE RIGHT TO HAVE YOUR INFORMATION ERASED

You can ask us to delete your personal information where it is no longer necessary for us to use it, you have withdrawn consent, or where we have no lawful basis for keeping it.

THE RIGHT TO OBJECT TO PROCESSING OF YOUR PERSONAL INFORMATION

You have the right to request that we stop processing your personal information. Upon receiving the request, we will contact you to tell you if we are able to comply or if we have legitimate grounds to continue. If personal data is no longer processed, we may continue to hold your personal information to comply with your other rights.

THE RIGHT TO WITHDRAW CONSENT

If you have given us your consent to use your personal information to send you marketing emails, you can withdraw your consent at any time by clicking the ‘unsubscribe’ link in any marketing email which you receive.

THE RIGHT TO DATA PORTABILITY

You have the right to request that we transfer your personal information to another controller. Once we have received your request, we will comply where it is feasible to do so.

MAKE A COMPLAINT

You have the right to make a complaint about how we have used your personal information to us by contacting as noted below, or to a supervisory authority – for the UK this is the Information Commissioner’s office at https://ico.org.uk/.

INFORMATION SECURITY

To protect your information, we have policies and procedures in place to make sure that only authorised personnel can access the information, that information is handled and stored in a secure and sensible manner and all systems that can access the information have the necessary security measures in place. To accomplish this, all employees, contractors and sub-contractors have roles and responsibilities defined in those policies and procedures.

To make sure all employees, contractors and sub­contractors understand these responsibilities they are provided with the necessary training and resources they need.

In addition to these operational measures, we also use a range of technologies and security systems to reinforce the policies.

To make sure that these measures are suitable, vulnerability tests are run regularly. Audits to identify areas of weakness and non-compliance are routinely scheduled. Additionally, all areas of the organisation are constantly monitored and measured to identify problems and issues before they arise.

TRANSFERS OF YOUR INFORMATION OUT OF THE EEA

The personal information that we collect from you may be transferred to, and stored at, a destination outside of the European Economic Area (EEA). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. We shall ensure that any such transfers are lawful by putting in place appropriate contractual undertakings, and that your personal information is kept secure in accordance with data protection legislation. For more information on how we do this please contact us as noted below.

COOKIES

WHAT ARE COOKIES?

Cookies are small text files which are stored on your browser or your computer’s hard drive when you visit our website. The file is added to your browser or hard drive and the cookie allows the server to recognise you when you order a product or when you revisit.

Please note that cookies can’t harm your computer. Cookies cannot be used by themselves to identify you.

We don’t store personally identifiable information such as email address in cookies we create, but we do use encrypted information gathered from them to help improve your experience of the site.

OUR USE OF COOKIES

To make full use of the online shopping and other personalised features on our website, you will need to accept cookies: accepting these cookies is the only way we can provide you with a fully functional tailored service.

The cookies we may use are detailed below:

Host Cookie Name Description
pzcussons.com __cfduid Cookie associated with sites using CloudFlare, used to speed up page load times. According to CloudFlare it is used to override any security restrictions based on the IP address the visitor is coming from. It does not contain any user identification information.
pzcussons.com _gid This cookie name is associated with Google Universal Analytics. This appears to be a new cookie and as of Spring 2017 no information is available from Google.  It appears to store and update a unique value for each page visited.
pzcussons.com _ga This cookie name is associated with Google Universal Analytics – which is a significant update to Google’s more commonly used analytics service. This cookie is used to distinguish unique users by assigning a randomly generated number as a client identifier. It is included in each page request in a site and used to calculate visitor, session and campaign data for the sites analytics reports.  By default it is set to expire after 2 years, although this is customisable by website owners.
pzcussons.com _gat_UA-nnnnnnn-nn This is a pattern type cookie set by Google Analytics, where the pattern element on the name contains the unique identity number of the account or website it relates to. It appears to be a variation of the _gat cookie which is used to limit the amount of data recorded by Google on high traffic volume websites.
photorankstatics-a.akamaihd.net __pr_AB_testing This cookie is associated with the Olapic social images sharing widget, owned by Olapic Inc, and USA based company. It reportedly tracks user actions for the purpose of enabling interaction with users of social media platforms.
otp.tools.investis.com AWSALBCORS This cookie is associated with Investis Investor share price tools and Investor relation tools
irs.tools.investis.com AWSELBCORS This cookie is associated with Investis Investor share price tools and Investor relation tools
photorankstatics-a.akamaihd.net __olapicU This cookie is associated with the Olapic social images sharing widget, owned by Olapic Inc, and USA based company. It reportedly tracks user actions for the purpose of enabling interaction with users of social media platforms.
otp.tools.investis.com ASP.NET_SessionId This cookie is associated with Investis Investor share price tools and Investor relation tools
irs.tools.investis.com AWSELB This cookie is associated with Investis Investor share price tools and Investor relation tools
tools.investis.com ak_bmsc This cookie is associated with Investis Investor share price tools and Investor relation tools
otp.tools.investis.com AWSALB This cookie is associated with Investis Investor share price tools and Investor relation tools
tools.investis.com bm_sv This cookie is associated with Investis Investor share price tools and Investor relation tools
otp.tools.investis.com AWSALBTG This cookie is associated with Investis Investor share price tools and Investor relation tools
otp.tools.investis.com AWSALBTGCORS This cookie is associated with Investis Investor share price tools and Investor relation tools
display.ugc.bazaarvoice.com BVImplmain_site  
network-eu.bazaarvoice.com BVSID  
apps.bazaarvoice.com __pr_AB_testing  
network-eu.bazaarvoice.com BVID  
Cookie name Cookie purpose and benefit Lifespan
User Session This cookie maintains a unique identifier for each user throughout a visit. This allows us to retain information such as the contents of shopping baskets. Browser visit (or 20 minutes of inactivity)
User Authorisation This cookie is created when a user logs in to the website and ensures the user remains logged in across the website. Browser visit (or 20 minutes of inactivity)
Google Analytics Analytics are used by almost every website to track visitors to a website in order to understand how the website is being used and to identify points that require improved user experience. We use a third party tool created by Google to do this. 24 months
Click Tale This cookie is used to identify where usability can be improved. 12 months

 

You may notice some cookies on our website that aren’t related to our brand. If you go on to a web page that takes you to a third party’s site you may be sent cookies from these websites. Examples of third-party cookies we use are in relation to Facebook, Twitter and EMV Postclick, the latter being used to track sales from our emails. We do not control the dissemination of these cookies and you should check the relevant third party websites for more information about the use of these third party cookies.

MANAGING COOKIES

Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies as soon as you enter our site. You can block cookies by following the instructions on your browser (usually located within the ‘Help’, ‘Tools’ or ‘Edit’ facility).

You can manage your cookies via the settings of your browser

Browser Mac Windows
Chrome (Google) Select settings by clicking on the ‘3 dots’ icon in the top right corner and then selecting settings

Select ‘show advanced settings’

Click on the content settings button in the privacy section

You can manage your cookies here
Select settings by clicking on the ‘3 dots’ icon in the top right corner and then selecting settings

Select ‘show advanced settings’

Click on the content settings button in the privacy section

You can manage your cookies here
Safari (Apple) Select preferences from the safari menu
Select the security icon

Select cookie settings

You can manage your cookies here
Select preferences from the safari menu

Select the security icon

Select cookie settings

You can manage your cookies here
Internet Explorer (Windows) Go to Preferences form explorer menu

Select receiving files options

Select cookies

You can manage your cookies here
Select tools

Then select internet options

Click on the privacy tab

You can manage your cookies here

 

Want to know more?