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Supply Chain

Our business is enabled by flexible and customer-oriented supply chain operations.

Our supply chain function continues to mature as an agile and competitive organisation within PZ Cussons. We have developed strong leaders connected internally through communities of practice and externally networked to anticipate and respond to the changing market landscape.

In an increasingly uncertain and volatile world, brand trust is absolutely critical and we have invested consistently in assuring product quality and consumer safety across the whole supply chain. Regular product performance benchmarking is carried out to ensure that our product offerings remain competitive. We have created a new role, Head of Regulatory and Consumer Safety, to reinforce our efforts in these areas. This builds on the creation of the role of Head of Technical Services, which drives the quality agenda, a critical part of assuring consumer safety and brand trust.

Research and development

Research and development is rebalancing the portfolio. By investing more in external relationships for our selected platforms, we can ensure the future innovation portfolio. Building partnerships with suppliers, universities and renowned experts, we aim to bring new perspectives to nourish our brand innovation agenda.

Manufacturing

We continue to invest in the capability of our manufacturing sites. Our continuous improvement programme is established and self-sustaining. Site teams are delivering real incremental improvements across safety, quality, delivery, staff morale and cost. A major area of focus is upskilling staff and supporting continuous teams as they grow in scope and capability. Our main manufacturing facilities are accredited to ISO9001 for quality, ISO14001 for environment and 18001/45001 for health & safety. Our factory at Ikorodu, Lagos State, Nigeria has become the first factory in Nigeria to be accredited to the ISO50001 energy management standard.

Procurement

We seek to strike a balance between supply resilience and competitiveness. Recent actions include a thorough review of our supplier risk management processes to ensure our suppliers meet our rigorous ethical standards and continuing development of our indirect procurement to further improve controls and value for money. We are also firming up our programme on next generation procurement, stepping up resilience for Must Win Brands, enhancing compliance and control and continuing our investment in capability.

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