Business Governance & Ethics

Our Good4Business (G4B) ethics and principles apply to all our Group global operations and to every Board member and employee. We encourage and motivate everyone in the Business to use these principles in their day to day working lives.

We operate in an open, honest and fair way with our suppliers, customers and business partners. We show respect and integrity in our dealings with all our stakeholders in the active pursuit of our G4B values.

We do not tolerate corruption in any part of PZ Cussons. We regularly review our activities across the Group to ensure that we are fully compliant with the UK Bribery Act, the Corporate Criminal Offence of failing to prevent the facilitation of tax evasion and other relevant legislation around the world and also that we are living up to our CANDO and G4B values in every part of the Group. During the year, we completed a comprehensive risk assessment exercise, working with external advisors, to ensure our continuing compliance in all of our operations. Building on that, we are presently rolling out a revised global Anti-Bribery and Corruption policy and ensuring that all of our employees understand what is expected of them and how to manage any issues which they experience in their working lives.

Consumer safety

We put consumer safety first and will never compromise on it.

The sectors which we operate in are generally highly regulated and we ensure that we are fully compliant at all times with local and international regulations. Where we feel that it is appropriate, we will apply our own standards and protocols in excess of local requirements in order to ensure consumer safety or to respond to consumer concerns.

We regularly review the ingredients used within our range of global products. Our Materials of Concern Committee monitors the materials which we use in the light of evolving scientific evidence, regulatory opinion and the views and concerns of our consumers. Where the science supports the safe use of an ingredient but there are consumer concerns, we take this into consideration and aim to find alternative ingredients. To help us make informed choices, we participate actively in responsible trade associations, professional societies, regulatory authorities and consumer groups.

During the year, our Materials of Concern Committee has reviewed (and, where appropriate, initiated appropriate action in respect of) a number of issues and materials including:

  • in line with our Plastic Promise, proactively removing PVC from all our global gift packs because of its potential environmental impact
  • identifying alternative hair and skin care technologies which enable us to proactively and voluntarily phase out the use of Silicone D5
  • reviewing our quality procedures for sourcing talc
  • responding to the consumer demand for ‘clean beauty’ products, for example offering the consumer choice by providing products which do not contain SLES (Sulphates), parabens or silicones
  • deploying technical documentation systems which gives us real-time access to material usage across our Beauty product portfolio

Against Animal Testing

We are against all forms of animal testing in the development or marketing of our products. We do not test ingredients on animals. We do not commission or request any of our suppliers or associates to test ingredients or our products on animals.

It has been some years since animal testing on cosmetic products and ingredients in EU countries was prohibited. We fully support the stance taken by governing bodies, such as the European Union, and the changes being made in this direction in other regulatory environments in China, India, United States and elsewhere to eradicate the use of animals in the testing of cosmetics globally.

To safeguard our consumers, we recognise the need for reliable, fully validated non-animal testing methods and we support FRAME (Fund for the Replacement of Animals in Medical Experiments). We help to fund their independent research activities and support their campaign for better science and the advancement of non-animal methods, which we believe will benefit the whole cosmetics and household products industry.


Health and safety

We regard health & safety as a fundamental business responsibility and the Group’s health & safety performance and its regulatory compliance are scrutinised at all meetings of the Group’s Executive Leadership Team and the Board.
Our business spans diverse geographies with differing levels of regulation and we are committed to delivering globally consistent and excellent standards of health & safety in respect of all of our employees, contractors and visitors. To that end, our operations meet local rules and regulations but also comply with our robust Group-wide standards, which invariably exceed local law. We employ a team of health & safety specialists to develop, monitor and implement best practices and we empower and encourage our employees to identify and report hazards or near misses.

We have made further progress towards achieving international safety certification for all our sites around the World. All but one of our manufacturing sites are now accredited to the internationally recognised Occupational Health & Safety Management System OHSAS18001 and all sites are presently working towards the new best practise safety standard – ISO 45001.

Reporting our progress

The Business tracks and reports on key health & safety performance indicators, enabling us to review our progress, identify any issues and trends and develop strategies to address areas for improvement. We follow industry practise and focus on the All Accident Incident Frequency Rate (AAIFR) which includes: all reportable incidents, all Lost Time Incidents and all First Aid Cases, i.e. incidents which result in the employee being given first aid. We also continue to track and report the Lost Time Incident frequency rate (LTIFR). Lost Time Incidents include all health & safety occurrences which result in one or more days’ absence from work (excluding the day of the incident).

The frequency rate for both measures is calculated as the number of incidents per 200,000 hours worked.

Working with suppliers

It is critical to us, particularly as we continue to increase our use of third party manufacturers to develop and make specialist products, that our suppliers, contractors and partners share our values and live up to the high ethical standards which we set for ourselves. To an extent, our reputation is in their hands and so we exercise great care to understand how third parties work whenever we are considering establishing or continuing business relationships.

We set out our expectations of our suppliers in a Supplier Code of Conduct. This lists a number of mandatory requirements (covering a range of G4B values including Anti-bribery and Corruption, sustainability (including alignment without positions on plastic and palm oil), fair treatment of workers and Health & Safety, modern slavery and animal testing). During the year, we have continued to engage without suppliers in respect of compliance with our Code and we have developed robust process flows to ensure long term alignment with our values and/or termination of relationships with non-compliant suppliers where appropriate.

CSR Policies

PZ is committed to conducting all our activities in accordance with high standard of business conduct.

We have a number of policies and procedures in place that sets out specific steps that businesses within the group must take to ensure we are compliant with these standards.